June 3, 2026

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Sprinklr, Inc. (NYSE: CXM) reported first-quarter fiscal 2027 results above expectations, supported by revenue growth, subscription revenue growth, positive operating income, and strong free cash flow.
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Sprinklr is a customer experience management software company that provides AI-powered tools for marketing, customer service, social media management, insights, and enterprise customer engagement.
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The company reported non-GAAP EPS of $0.11, above estimates of $0.10, representing a 10.0% earnings surprise. Revenue came in at $219.48 million, above estimates of $215.96 million, with revenue growth of 6.8%.

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Results Showed Steady Growth and Strong Cash Flow

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Sprinklr reported total revenue of $219.5 million, up 7% from $205.5 million a year earlier. Subscription revenue increased 6% to $194.8 million, showing continued growth in the company’s recurring software business.
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GAAP operating income improved to $10.6 million, compared with an operating loss of $1.8 million in the prior-year quarter. Non-GAAP operating income was $31.7 million, down from $36.7 million a year earlier, while non-GAAP operating margin declined to 14% from 18%.
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The company generated $70.4 million in operating cash flow and $65.8 million in free cash flow. Remaining performance obligations were $1.04 billion, up 10% year-over-year, while current remaining performance obligations increased 5%. Sprinklr ended the quarter with $442.8 million in cash, cash equivalents, and marketable securities.

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Guidance

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For the second quarter, Sprinklr expects total revenue of $214 million to $215 million and non-GAAP EPS of about $0.10.
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For the full fiscal year, the company expects total revenue of $866.5 million to $868.5 million, subscription revenue of $779.5 million to $781.5 million, and non-GAAP EPS of $0.48 to $0.49.

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The Bigger Picture

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Sprinklr delivered a clean earnings beat with steady revenue growth and strong cash generation.
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The market likely focused on the revenue beat, positive GAAP operating income, improving renewals, and more than $1 billion in RPO. The main watch point is margin pressure, as non-GAAP operating income and margin declined from the prior year.
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Platforms like LevelFields track earnings beats, layoffs, dividend increases, leadership changes, dividend updates, and stock reactions together, helping investors identify when software stocks are moving on durable growth versus profitability concerns.